What Is NovaPaw VIP Club ?
Every NovaPaw order comes with a VIP Club membership that unlocks exclusive member pricing, free shipping, access to the VIP Collection, and more. Here's exactly what's included, plus how to manage or cancel your membership anytime.
What's Included With Membership?
Every NovaPaw purchase includes membership automatically. Here's everything that comes with it.
Exclusive Member Pricing
You get member pricing automatically at checkout, no code to enter. It's on every item in the store, so it adds up fast.
Free Shipping
Every member order ships free, no matter how much you spend. Nothing extra to add at checkout.
Free Exchanges
Sometimes the size or color just isn't right. As a member, you can exchange it and we'll cover the shipping.
Hassle-Free Returns
If something isn't right for you, send it back within 30 days for a full refund. We won't ask why.
Priority Support
As a member, your questions get answered first. You'll talk to a real person, not a bot.
Member-Only Offers
We also run deals that are only for members, and you won't see them anywhere else. No need to sign up for anything extra, they just show up.
How NovaPaw Membership Works
Buy Your Favorite Product
Choose something you love and place your order.
Join Membership
Your NovaPaw membership begins when you make your purchase.
Your Account Is Created
Your benefits, savings, and order history all live in one place, no separate signup required.
Enjoy Your Benefits
Get member pricing, free shipping, exchanges, returns, and other perks when you shop.
We're Here When You Need Us
Order questions, membership questions, or something else on your mind, reach out any time.
Support Hours
- Mon–Fri: 9am–9pm EST
- Sat: 9am–6pm EST
- Sun: Closed
We usually reply within 24 hours.
More Value. More Often.
Member vs Regular Shopper
See exactly what changes once you're a member, from pricing to support.
Regular Shopper
- Full price on every order
- Pays for shipping
- No VIP Collection access
- Standard support queue
- Occasional site-wide sales
NovaPaw Member
- Member pricing on every order
- Free shipping, every order
- Full VIP Collection access
- Jumps to the front of the queue
- Special deals made just for members
Why shop the regular way when you can get more from every NovaPaw order?
Loved by 8,540+ Dog Owners Worldwide
It's not just about what they buy. It's about having a better way to shop for their dogs.
Susan R.
No More Bending Down Every Day
“My husband has severe arthritis in both knees and could not keep bending down daily. The Pup Pad finally protected our carpet and now we just wash it twice weekly.”
David M.
Finally a Washable Pad That Actually Works
“Cheap washable pads leaked, smelled bad, and fell apart quickly. The Pup Pad is completely different. It's thick, durable, and still looks new after six months of daily use.”
Rachel K.
Finally Done Buying Disposables
“Got the NovaPaw pad and she finally goes on it instead of next to it. No more shredded pads everywhere and no more wasting money every single month.”
Danielle T.
No More Accidents in the House
“Every time we left the house we'd come back to accidents on the floor. No accidents since we put the NovaPaw pad down. So far it's been working perfectly for us.”
Margaret K.
Saved Hundreds on Disposable Pads
“I was spending $127 a month on pads that leaked every single time. I've saved $635 so far, and my floors aren't stained anymore.”
Shop Now
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SAVE 45%Pup Pad By NovaPaw (H)
Regular price $49.50Regular price $49.50 Sale priceUnit price per$90.0045% -
60-Count Biodegradable Dog Waste Bags (H)
Regular price $5.00Regular price $5.00 Sale priceUnit price per
